Not available due to operational reasons. I’m going to start using that one.
For our trip, 3 of our flights were operated by United and 1 by Lufthansa. I never thought I’d be comparing Lufthansa unfavorably to United but these are the times we live in.
United let me make seat reservations for free. Lufthansa wanted $35. Since it was a 10 hour flight, we decided it was worth it to make sure we were elbow-to-elbow with each other instead of random strangers. (Yes, there were work arounds, those weren’t going to work for us.)
When we arrived to the check-in kiosk the above notice welcomed us.
When I got home I phoned Lufthansa as instructed and the customer service agent told me she wasn’t sure how to deal with it so I would need to send copies of our boarding passes and our itinerary to email customer service to request a refund. This didn’t make me too happy seeing as how I paid for a convenience that United offered me for free on THREE other flights and then I didn’t even benefit and now the burden was on me to document this and try to get my money back.
I consider this straight-forward. They have the technology to take my money and give me a ticket with onerous cancellation provisions, they have the technology to check me in, print me a boarding pass. We even checked our luggage in ourselves. It shouldn’t be too tough to verify that we paid for seats, we didn’t get those seats and issue a refund.
Almost 2 weeks. Nothing.
I’m still have a hard time getting back to my routine. Just too many things going on.
Haven’t worked on the photos yet. The computer says there are 597 photos but I accidentally loaded some in twice so I think it’s more like 497. hehe. The above photo is dated for after I got home so not sure how I snafu’d but I’m going to guess that it’s Bruges.
